Return & Exchanges
Return & Refund Policy
We want customers to be able to shop with clear information about returns and refunds.
This policy applies to purchases made through jimoodress.com.
1. Return Window
Eligible items may be returned within 30 calendar days from the date the order is delivered.
Return requests submitted after the 30-day return period may not be accepted except where required by applicable law.
2. Return Eligibility
To qualify for a return, an item must generally:
• Be unworn and unused
• Be unwashed
• Have the original tags attached where applicable
• Be returned in its original condition
• Include the original packaging where reasonably applicable
• Include valid order information or proof of purchase
Customers may open packaging and inspect clothing as reasonably necessary to determine size, appearance and suitability.
Items showing signs of wear, washing, alteration, damage caused after delivery or other use beyond normal inspection may not qualify for a return.
3. Non-Returnable Items
The following may not be eligible for return unless defective, damaged or incorrectly supplied:
• Customized or personalized items
• Items clearly marked as final sale or non-returnable before purchase
• Items that cannot be returned for hygiene reasons after they have been used or unsealed, where applicable
Nothing in this section limits mandatory consumer rights under applicable law.
4. How to Request a Return
Before sending an item back, contact us at:
office@jimoodress.com
Please provide:
• Your order number
• The email address used for the order
• The item you wish to return
• The reason for the return
We will provide the applicable return instructions and return address.
Do not send returns to our registered office unless our customer service team specifically instructs you to do so.
5. Return Shipping Costs
For returns made because the customer changed their mind, selected an incorrect size or no longer wants the item, the customer is responsible for return shipping costs unless otherwise stated.
If we sent an incorrect item, or if an item arrives defective or materially damaged, we will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.
6. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
7. Refund Processing
After the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
We normally initiate an approved refund within 5–7 business days after inspection.
Additional processing time may be required by your bank, card issuer or payment provider.
8. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible at:
office@jimoodress.com
Include your order number and clear photographs where appropriate.
We will review the issue and provide an appropriate remedy, which may include a replacement, refund or other solution permitted by applicable law.
9. Exchanges
If you need a different size or item, please contact us before returning the original product.
Exchange availability depends on stock.
Where a direct exchange cannot be provided, you may return an eligible item under this policy and place a new order.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel the order before processing or shipment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the normal return procedure may apply.
11. Contact
This store is operated by:
Shenzhen Jimweiduo Technology Co., Ltd.
Trading Brand:
Jimoodress
Email:
office@jimoodress.com
Website:
jimoodress.com