Contact Us

Thank you for visiting JIMOODRESS.

If you have questions about an order, product, sizing, payment, shipping, return or refund, please contact our customer support team.

Legal Business Name

Shenzhen Jimweiduo Technology Co., Ltd.

Trading Brand

Jimoodress

Website

jimoodress.com

Customer Service Email：

office@jimoodress.com

Customer Service Phone：

+1 (216) 352-8631

Registered Office

Unit 303A, Box, Building A, Fenghuang Zhigu,
No. 50 Tiezai Road, Gongle Community,
Xixiang Subdistrict, Bao'an District,
Shenzhen, China

Customer Service Hours

Monday to Friday, excluding applicable public holidays.

We normally respond to customer service emails within 1–2 business days.

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

Please note that our registered office is not automatically a product return address. Customers who wish to return an item should first follow the instructions in our Return & Refund Policy and contact us for the appropriate return instructions.